Refund Policy

Effective Date: 8th June 2016
Last Updated: 17th May 2025

At Passion Visa Services, we strive to offer transparent and fair service. Below is our refund policy regarding visa consulting, documentation, and processing services.

1. Service-Based Refunds

We provide professional services, not products. As such, refunds are generally not applicable once a service has begun.

Refund eligibility is considered only if:

You cancel the service before document processing begins
A double payment or overcharge is identified and confirmed
We are unable to deliver the agreed-upon service due to internal issues

2. Non-Refundable Scenarios

Refunds will not be granted under the following conditions:

Government or embassy denial of visa
Client failure to provide necessary documentation
Delays caused by external authorities or inaccurate user information
Change of mind after work has started
Cases where service has already been rendered (even partially)

3. Processing Refunds

If approved, refunds will be:

Processed to the original payment method
Issued within 7–14 business days
Subject to deduction of transaction fees or administrative charges

4. Cancellation Requests

Cancellations must be submitted in writing to [email protected] with your service reference number and reason. No phone cancellations are accepted for refund eligibility.

5. Chargebacks and Fraudulent Claims

Initiating a chargeback without contacting us first may result in service suspension and legal action. We reserve the right to dispute chargebacks and provide proof of service delivery.

6. Contact for Refunds

If you believe you are eligible for a refund, please contact:

Email: [email protected]
Phone: +91-7065999456
Address: SCF - 4, Shivalik City Kharar, Sector 127, Sahibzada Ajit Singh Nagar, Punjab 140301