Privacy Policy

Effective Date: 8th June 2016
Last Updated: 17th May 2025

At Passion Visa Services ("we," "us," or "our"), we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you access our website, use our visa consultancy services, interact with our ads (including Google Ads), or complete transactions through our payment providers.

We comply with all relevant privacy and data protection regulations, including the Google Ads policies, government documentation and verification rules, and payment security standards (such as PCI DSS).

1. Information We Collect

a. Personal Information

We may collect and process the following personal information for service delivery and legal compliance:

Full name
Contact details (email address, phone number)
Date of birth
Passport, national ID, and other official documents
Visa information and application history
Residential address
Payment information (handled securely via payment processors)

b. Automatically Collected Data

When you visit our website, we may automatically collect:

IP address
Device information
Browser type and language
Pages visited and actions taken
Cookies and identifiers for advertising (per Google Ads guidelines)

2. How We Use Your Information

We use your personal data for:

Providing visa consultation and processing services
Verifying identity and preparing official documentation
Complying with legal and immigration requirements
Responding to inquiries and providing support
Processing secure payments (we do not store payment card data)
Running targeted advertising (in compliance with Google Ads personalization policies)
Enhancing user experience and website functionality
Complying with financial and legal regulations

3. Legal Basis for Processing

We collect and use your information based on:

Consent: When you fill out forms or interact with ads.
Contractual necessity: To deliver visa services.
Legal obligations: When required by immigration laws or government agencies.
Legitimate interests: For fraud prevention, customer service, and analytics.

4. Sharing and Disclosure of Information

We share your information only with:

Government authorities and consulates, for visa processing
Official embassies, if document authentication or submission is required
Payment gateway providers, such as Payu, Stripe, Razorpay, or PayPal, for secure transactions
Service partners, such as legal experts, translators, or delivery services involved in your application
Technology providers, like hosting or analytics companies (under strict data protection agreements)

We do not sell or trade your personal data.

5. Cookie Use & Google Ads Compliance

We use cookies and third-party tools to:

Analyze website traffic
Improve user experience
Run remarketing ads and measure conversions (Google Ads)

Users can manage cookie preferences or opt out of Google Ads personalization by visiting Google Ads Settings.

6. Data Security

We take all reasonable steps to protect your data:

SSL encryption for all transmissions
Secure cloud infrastructure
Access controls and monitoring
Payment data handled via PCI DSS-compliant gateways
Regular data backups and threat assessments

7. Data Retention

We retain your information only as long as necessary:

To fulfill service agreements
To meet legal and compliance obligations
To resolve disputes or enforce our rights

Personal data not needed for legal or service purposes is securely deleted or anonymized.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

Access, correct, or delete your personal data
Withdraw consent for marketing
Object to certain processing
Request data portability
Lodge a complaint with a data protection authority

To exercise these rights, contact us at [email protected].

9. Children’s Privacy

We do not knowingly collect data from individuals under 18 without parental or legal guardian consent.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies separately.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or regulations. Updates will be posted on this page with a new effective date.

12. Contact Us

If you have any questions or concerns regarding your privacy, contact:

Passion Visa Services
Email: [email protected]
Phone: +91-7065999456
Website: https://www.passionvisa.com
Address: SCF - 4, Shivalik City Kharar, Sector 127, Sahibzada Ajit Singh Nagar, Punjab 140301